Your online shop and orders

Your shop page shows your active products. Shoppers place an order and pay with FIB or on delivery. Each order is emailed to you; you then deliver it.

The shop needs the Shop section in your plan and an active subscription.

Setting up the shop

Your shop is created and open as soon as you register: its name is made from your company name (with -2, -3 ... added if another shop has it), and it has delivery prices for Sulaymaniyah, Erbil and Kirkuk (5,000 IQD each). After Reset Company Data it opens again with the same name and these delivery prices.

If you deleted your shop, create it again in the Me tab: tap My shop › Create my shop.

1. Shop name: 3 to 50 letters or numbers, - and _ allowed, no spaces. It is your shop's web address: https://zorfrosh.com/public/shops/your-shop-name. It must be unique. While you type, the page shows the address and says straight away if the name can't be used.
2. Tap Create my shop. A new shop starts closed.
3. Add at least one delivery price (My shop › Delivery prices), then tap Open my shop. A shop can't be opened without a delivery price.

Later, My shop › Change shop name changes the name. Links you already shared with the old name stop working.

An active shop is also listed on the ZorFrosh home page (https://zorfrosh.com, the Shops tab), grouped by your company's City, so shoppers can find it by searching or choosing a city. Shoppers who share their location see the nearest shops first: put your shop's pin on the map in Me › Company information (see Company profile). Its products with a picture, a price and stock also appear in Reels. See The ZorFrosh app.

Once the shop exists, Me › My shop shows it as shoppers see it, shares its link, and opens or closes it with one button. See The Me tab.

Shoppers can pay online (QR, FIB) when Online shop is on in Me › Online payments, the company owner's page for your FIB keys. See Online payments. Otherwise they can only pay on delivery.

Orders are emailed to the company Email in Me › Company information, so make sure it is correct.

What shoppers see

• Your active products with a price, their pictures and description, filtered by category.
• Your company name and logo.
• The shipments you set up.
• How many people tapped ❤ Interested on each product.

A shopper can't order more than the product's Quantity.

When an order comes in

• Paid online: the shopper scans the QR code (it can be paid for 30 minutes). The order is emailed once FIB confirms the payment for exactly the order total, marked Paid by FIB, and only once per payment. The shopper doesn't click anything after paying: the product page sends the order by itself and opens the thank-you page. Changing the quantity or city, closing the box or choosing pay on delivery cancels the QR code. A Demo payment is marked Demo FIB payment: not real money in the email.
• If the payment doesn't go through (declined or time up), nothing is sent; the shopper can make a new payment or choose pay on delivery.
• Pay on delivery: the order is emailed marked Pay on delivery, with the amount to collect.
• The email lists the product, quantity, price, shipping and total, the customer's name, phone and address, and the payment details. Reply to it to answer the customer.
• The shopper gets an order confirmation in your company's name if they entered an email address.

After you deliver, lower the product's Quantity on the product page.

To protect you from spam, a shop accepts a limited number of pay-on-delivery orders in a short time ("The shop has received many orders just now. Please try again in a few minutes.").

Turning the shop off

Tap Close my shop in Me › My shop. The shop page shows that it can't take orders, and its products leave Reels. Delete shop (at the bottom of My shop) removes the shop and its web address.