Backup, reset and delete
The company owner can download a complete copy of the company's data at any time, reset the company (start again from empty) or delete it completely. Reset and delete are permanent.
Downloading your data
Go to Me › Download backup and click Download backup. Only the company owner can download it; other users see a message instead.
You get one zip file (ZhmaraX-Backup-<company>-<date>.zip) with:
| In the zip | What it holds |
|---|---|
data/ |
One CSV file per table (products, categories, shipments, shop, users, settings and so on) with all your company's records. Each file is named after its module and table, for example inventory.Product.csv (products). |
data/Users.csv |
Your company's user accounts: name, email, phone and role. Passwords are not included. |
files/ |
Your uploaded files: logo, product pictures and profile pictures. |
backup-info.txt |
When and by whom the backup was made, and how many rows each table has. |
Left out on purpose: your online payment client secrets. Shared data that every company uses, such as countries and cities, isn't included either.
The backup is a copy for you to keep. It can't be loaded back into ZorFrosh.
Each download is recorded in the company's activity log. The Zhmara X team can also download a backup of your company if you ask them for help.
The Reset and Delete company pages also have a Download backup button, so you can take a copy just before.
Backups are your responsibility: download them regularly, store them somewhere safe with restricted access (encrypted if possible), and check that the files open. The file contains all your company's data, so don't share it.
Reset company data
Reset starts the company again as if it had just been registered. Only the company owner can do it.
Go to Me › Danger zone and tap Reset Company Data.
| Deleted | Kept |
|---|---|
| All products, categories, pictures and shipments | Your Zhmara X account: email, password, two-step verification and profile picture |
| The shop settings and your FIB payment keys | Your plan and subscription payments |
| Roles, permissions, settings and activity logs | Your company name, email and phone (you can change them in the setup wizard) |
| All employee users: they are signed out and can no longer open the company (their Zhmara X accounts stay theirs) | |
| Uploaded files (logo, product pictures), except your profile picture |
The default settings of a new company are created again and the setup wizard opens.
To confirm, tick "I understand that all company data and all employee accounts will be permanently deleted."
Delete the company
Delete removes the company and everything in it permanently: all data, uploaded files and every user of the company, including you. Everyone is signed out. Your Zhmara X accounts stay, so you can still use other Zhmara X apps or register a new company.
Go to Me › Danger zone and tap Delete company. Only the company owner can delete their company. Tick "I understand that my company, all its data and all its users will be permanently deleted."
For your safety, reset and delete need a password typed in the last 10 minutes. If yours is older, the page shows Confirm with my password: sign in again on the Zhmara X page and you come back here.
Reset and delete can't be undone, and the data can't be recovered. Download a copy of your data first.